1password Not Accepting Master Password

Posted on  by



Get help signing in to your 1Password account, like when you can’t find your Secret Key or don’t know the sign-in address for your team.

1password Reset Password

Recover 1password master password

Click the Security icon, then click Change Master Password. If you have at least one standalone vault in 1Password, the password for your first standalone vault (called “Primary”) will unlock 1Password. You can change your Master Password in settings: Open and unlock 1Password. Tap the Settings icon.

  1. As the final step towards creating your 1Password account, you land on a web page where you have to enter your email, key, and master password. Luckily, 1Password autofills the first two items for.
  2. If you aren’t prompted to use it when you open 1Password, click the Windows Hello button below the Master Password field or press Enter when the Master Password field is blank. If you’re prompted to unlock with Windows Hello, but your fingerprint or face isn’t recognized, click “More choices” and unlock the app with your device PIN.

Tip

If you see “your account couldn’t be created” or “this browser is not supported”, find out what you should do.

To sign in to your 1Password account on the web or in the apps, you need a 1Password membership. Sign in at https://start.1password.com/.

If you’re having trouble signing in

Make sure all your details are correct. If you’re not sure, you can find them in your Emergency Kit:

  • Email address. If you have multiple 1Password accounts and email addresses, make sure you’re using the email address you used to sign up for this account.
  • Secret Key. If you have multiple 1Password accounts, make sure you’re using the right Secret Key for this account. Can’t find your Secret Key?
  • Master Password. If you have multiple 1Password accounts or vaults, make sure you’re using the right password for this account. It may not be the same password you use to unlock 1Password on your computers or mobile devices. Can’t remember your Master Password?

1password Master Password Requirements

If you created your account on 1Password.ca or 1Password.eu, make sure you’ve selected the correct region.

If you’re asked for a sign-in address

Windows1password

Team and business accounts have their own unique web address on 1Password.com. If you don’t know yours:

1password Forgot Master Password

  1. Go to https://start.1password.com/signin/team
  2. Click “Find my account”.
  3. Enter the email address associated with your team account.

You can also find your sign-in address in your Emergency Kit. Apocryphal facts iiirejected scriptures.

If you don’t have a team or business account, and you’re asked for your sign-in address, enter my.1password.com.

1password Forgot Password

Get more help

Recover 1password Master Password

If you still can’t sign in, contact 1Password Support. We’ll never ask you for your Master Password, Secret Key, or Emergency Kit.